Retain Pro Frequently Asked Questions (FAQ)
(Some apply only to version 2007 which will be available about 11/30/06)

What are the system requirements?
Retain Pro Versions 2005 and 2007 will run on Windows 98, 2000, NT, ME, and XP. The program requires about 16 MB of disk space, Pentium 3 or higher plus storage space for your Retain Pro project files. At least 16 MB RAM is recommended. Program does not come with a CD, but assigns you a Product Activation Code (PAC) number to enable you to download and install it on multiple computers, subject to your license agreement. Minimum screen resolution of 1028x768 is recommended. “Small fonts” is required. Internet access and an email address is required.

What types of retaining walls can I design?
You can design, or analyze, nearly any configuration of cantilevered retaining wall, with nearly any loading condition. Tapered stems and gravity walls too. Material can be either concrete or masonry, or a combination. You can also design restrained walls (“basement” or tie-back), gravity walls, and segmental retaining walls (SRWs). For a complete list of capabilities and features click on List of Features.

Does the program conform to current codes?
Yes, Version 2005 conforms to applicable sections of IBC 2006, UBC '97 (and CBC ’01), ACI 318-05, ACI 530-05, NEHRP 2003, and AASHTO, 17th Edition. Additionally, all allowable stresses and load factors can be changed and/or made defaults.

Is a demo available?
Yes, you can download a demo from the home page on the website. It will be the full program with only a few features disabled. Since it is about 16MB you will need a high-speed Internet connection. You can then activate the demo by ordering and receiving an email acknowledgement with a Product Activation Code (PAC).

Can I download the program after ordering?
Yes, if you order by credit card you will receive an instant email acknowledgement containing a Product Activation Code (PAC) to enter after downloading and installing the demonstration version. The user’s manual will follow by mail.

Is my online order by credit card secure?
Yes. Your information will be encrypted between servers and browsers across the Internet and will be hidden from the prying eyes of hackers.

What expertise do I need to use the program?
You do need to have an engineering background, preferably an EIT or PE license status. It is a time saving tool intended for professional use. You should have the technical capability to design a relatively complex retaining wall by hand calculations. If you're a bit rusty, a supplemental book Basics of Retaining Wall Design is available for purchase, or may be included in your purchase option.

Can I buy with a purchase order?
No, prepayment is required for all orders.

What about foreign orders?
You can order and download the program from anywhere there is an Internet connection. A shipping charge for the User’s Manual and Basics of Retaining Wall Design of $25 will be added.if outside the USA 50 states, Puerto Rico, and Canada.

Can I return it if I don't like it?
Yes, we do offer a 60-day guarantee. You will need to return it in re-saleable condition within 60 days of purchase, and a statement that the program has been removed from your hard drive. Be careful, since you will then be ineligible for any future upgrade discounts.

What comes with my order?
The program is downloadable from the Internet, but you will also receive by mail the User’s Manual and, if applicable, Basics of Retaining Wall Design.

Can I pay by check?
Yes, just check the box under Method of Payment on the online order form. You will receive your email receipt with PAC when your check is received, and the User’s Manual will then be shipped by mail.

How long does it take to get the program?
Five minutes to download and install the program. We will ship your manual within three business days.

Are all the bugs out?
We certainly hope so, but they could be in any of the nearly one-half million lines of computer code in Retain Pro. We are diligent in checking and quick response to any reports of errors. You should monitor our Website SUPPORT page for any announcements. You will also receive periodic messages "Do you want to check for updates?" which will be downloadable and keep you current.

Can I upgrade from an earlier version?
See the available discounts at www.retainpro.com.

What is the licensing policy for Retain Pro 2005?
Retain Pro 2007 is available both for "small office" and "site license". For former allows installation on up to four office computers/laptops but with only one simultaneous user allowed, and the latter is for network/server installation for unlimited access at one physical location.

Can I convert my Version 5, or 6.x files to Retain Pro 2007?
Yes, there is a built-in utility for doing this.

What CAD software will work with the .DXF files I would create?
Any software that supports AutoCAD .DXF files.

How easily can I get technical support?
We want to help you use the program productively and are always ready to answer your questions and offer help. In addition to the online Tutorials (accessed from the HELP button) there is a QuickHelp feature which is accessible from any screen and explains all entries. On our Support page there are instructions for fax, email, and voice support.

How am I informed about patches and updates?
Retain Pro 2005 and 2007 have a built-in automatic maintenance update utility (AutoUpdate) so will never be out of date. Notices are also posted on our support page.

Is there an annual maintenance fee?
Not yet. But we do make available new releases about once per year with added features and improvements based upon user suggestions. The cost of these optional upgrades is modest.

Can anyone use the online User's Forum?
No, this is for licensed version2005 and 2007 users only.

Can I design property line walls?
Yes. A property line may be on either side of the wall.

What about seismic design?
It’s included in versions 2005 and 2007 and handles earthquake loading for either cantilevered or restrained walls, and can also include wall self-weight in the seismic calculations.

What if I have other questions?
Email hbrooks@retainpro.com or give us a call at 1-800-422-2251.