1. Our firm is primarily:
Civil
Structural
A & E
Architectural
Geotechnical
Governmental
Education
Other
2. Number of technical employees is:
1 or 2
3 ~ 9
10 ~ 99
Over 100
3. Retaining walls designed per year?
Just a few
About a dozen
More than a dozen
None
4. How many "seats" (computer installs) are adequate for your company?
1 ~ 2
3 ~ 6
7 ~ 12
13 ~ 25
5. Have you called or emailed for tech support?
Yes
No
6. If yes, was it:
Helpful
Somewhat helpful
Not helpful
7. When you installed Retain Pro 9.0, was it:
Relatively easy
Installed OK but some difficulty
Needed tech support help
8. If an installation difficulty was it with:
Single user license
Network license
9. Have you accessed the Equation Menu (Sigma icon on tool bar)?
Yes, used it
No, haven't used it
10. Have you had any unresolved issues with accuracy?
Yes
No
11. Have you done designs using metric (S.I. units)?
Yes
No
12. How does your plan review agency accept your Retain Pro designs?
Little or no challenge
Some difficulty or ask for supplementary calcs
Much difficulty or won't accept
13. Does your local plan review agency have a copy of Retain Pro?
Yes, purchased it
Yes, ordered complimentary copy
No
14. Which of the following are important features for your practice, or would be if available
(check all that apply)
Cantilevered walls
Tapered concrete stems
Restrained walls
Gravity walls
Segmental retaining walls, gravity
Segmental retaining walls, with geogrids
Gabion Walls
Multi-wythe large block walls
Soldier Pile Walls
Sheet Pile Walls
Counterfort Walls
Pier foundations
Seismic design
Create AutoCAD DXF file
CalcTrac
15. How do you rate Retain Pro 9.0 for OVERALL SATISFACTION?
Excellent
Very good
Good
Fair
Poor
16. Do you also use Enercalc software?
Yes
No
17. If you purchased Basics of Retain Wall Design, was it:
(email suggestions to hbrooks@retainpro.com)
Well organized and informative
Mostly helpful
Somewhat helpful
Haven't read it sufficiently
18. How many in your company read these newsletters?
Just I – it’s a small office.
2 to 4
5 or more
Came to wrong recipient, I’ll forward and update email address at www.retainpro.com/support.
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